Privacy Policy

Northeast Addiction and Mental Health Centre for Holistic Recovery (NAM Recovery)

Northeast Addiction and Mental Health Centre for Holistic Recovery (“NAM Recovery,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of personal information.

This Privacy Policy explains how we collect, use, and protect personal information obtained through our website (www.namrecovery.com) and through your interactions with us.

1. Information We May Collect

We may collect personal information that you voluntarily provide, including:

  • Name

  • Phone number

  • Email address

  • Mailing address

  • Information included in inquiries or communications

If you are seeking services, you may choose to provide sensitive personal or health-related information. Please provide only the information necessary for your inquiry.

We may also collect limited technical information automatically, such as:

  • IP address

  • Browser and device type

  • Pages visited and time spent on the website

  • Cookies and analytics data

2. How Information Is Collected

Information may be collected when you:

  • Submit a website inquiry form

  • Contact us by phone or email

  • Visit our website

  • Attend in person or submit documentation

3. Preferred Method for Submitting Sensitive Information

Due to the sensitive nature of addiction and mental health services, NAM Recovery strongly recommends that all personal, clinical, or intake-related information be submitted either:

  • In person, or

  • By fax

Fax and in-person submissions are the most secure and preferred methods.

The website and email should be used only for general inquiries.

4. Important Notice About Email and Website Communication

Please note:

  • Email and website communications are not secure methods of transmitting personal or health information

  • Information submitted through these channels may be at risk of unauthorized access

For this reason, we strongly advise against sending sensitive or confidential information via email or website forms

5. How We Use Information

We may use personal information to:

  • Respond to inquiries and requests

  • Provide information about our programs and services

  • Support intake, service coordination, and administration

  • Improve website functionality and user experience

  • Meet legal, regulatory, and operational requirements

6. Consent

By providing personal information, you consent to its collection, use, and disclosure as described in this Privacy Policy.

You may withdraw your consent, subject to legal and operational limitations.

7. Disclosure of Information

We do not sell or rent personal information.

Information may be disclosed only when necessary:

  • To respond to your request

  • To support service delivery or operations

  • Where required or permitted by law

  • In situations involving health or safety risks

8. Cookies and Website Tracking

Our website may use cookies to:

  • Improve website performance

  • Analyze traffic and usage

  • Enhance user experience

You may disable cookies in your browser settings; however, some website features may not function properly.

9. Protection of Information

We use reasonable safeguards to protect personal information, including:

  • Controlled access to information

  • Secure systems and processes

  • Staff confidentiality practices

However, no method of internet transmission is completely secure.

10. Retention of Information

Personal information is retained only as long as necessary to fulfill its purpose and to meet legal and regulatory requirements.

11. Third-Party Links

Our website may contain links to external websites. NAM Recovery is not responsible for the privacy practices of third-party sites.

12. Access and Correction

You may request access to your personal information or request corrections by contacting us.

13. Contact Information

For privacy-related inquiries:

NAM Recovery
Northeast Addiction and Mental Health Centre for Holistic Recovery
Franklin Atrium – North Entrance
Unit 215 N - 3015 5 Ave NE
Calgary, AB T2A 6T8

Phone: (587) 777-4722
Fax: (587) 387-2935
Email: admin@namrecovery.com

14. Changes to This Policy

This Privacy Policy may be updated from time to time. Updates will be posted on this page with a revised effective date.

15. Confidentiality Commitment

NAM Recovery recognizes the sensitive nature of addiction and mental health services and is committed to maintaining the highest standards of confidentiality, dignity, and respect.